Refund policy

[YOUR STORE NAME] Return, Refund & Shipping Policy
Last Updated: [Insert Date]
This policy governs all purchases made on our online store. It is fully compliant with the South African Consumer Protection Act (CPA), Act 68 of 2008, and the Electronic Communications and Transactions (ECT) Act, Act 25 of 2002.
1. 15-Day "Change of Mind" Return Policy
We offer an extended 15-day return window from the date your order is successfully delivered.
  • Condition of Goods: Items must be completely unused, unaltered, in their original packaging, and with all original tags attached.
  • Return Shipping Cost: You (the customer) are responsible for booking and paying the courier fees to ship the item back to our warehouse.
  • Refund Timeline: We will process approved refunds within 30 days of receiving the returned item.
2. 6-Month Statutory Warranty on Defective Goods (CPA)
Under Section 56 of the CPA, all goods carry a 6-month warranty against inherent manufacturing defects, poor quality, or safety hazards.
  • Your Right to Choose: If an item breaks or fails due to poor manufacturing within 6 months, you have the right to choose between a repair, a replacement, or a full refund.
  • Return Shipping Cost: We will cover the collection costs if the item is proven defective.
  • Exclusions: This warranty does not cover normal wear and tear, customer misuse, negligence, or accidental damage.
3. Transit Risk, Damaged & Missing Parcels
  • Risk Transfer: Responsibility for damage, theft, or loss shifts entirely to you (the customer) once the parcel is securely handed over to our third-party courier partners.
  • No Store Liability: [Your Store Name] is not financially liable for parcels damaged, opened, stolen, or lost in transit.
  • Uninsured Shipments: If you do not choose optional shipping protection/insurance at checkout, any losses suffered during transit are borne entirely at your own risk.
4. Non-Returnable Items
Unless inherently defective upon arrival, we cannot accept returns, refunds, or exchanges for:
  • Personalized, customized, or custom-made goods.
  • Opened hygiene items (underwear, swimwear, cosmetics, or earrings).
  • Perishable products or digital downloads.
5. How to Request a Return or Report a Defect
  1. Email us at [Your Support Email Address] with your order number.
  2. For broken or defective items, you must attach clear photos of the issue within 48 hours of delivery.
  3. For change-of-mind returns, we will provide you with our physical return address.
6. Refund Distribution
  • Approved refunds are credited directly back to your original payment method (e.g., PayFast, Yoco, Ozow, Peach Payments).
  • Under South African law, you are always entitled to a cash/monetary refund if you request it; we will not force you to accept store credit for valid statutory refunds.